What If I Need Support/Help?
We make it easy. Simply contact our team. In most cases we will have your issue resolved before you get off the phone.
What Do Your Monthly Reports Look Like?
Our rank tracking report is simply a list of keywords you want to show up in Google when searched, and your website’s current position.
Our visitor tacking reports are traffic reports that break down how many visitors, from what sources, average visit time and more, for visitors of your website.
Our website management reports show you all the maintenance completed on your website during the month, including software updates and more.
Our Reputation & Review Reports show your current review count from across the web, your reviews and ratings and more.
Our local listing reports show all your current business profiles and their completeness and accuracy.
How long is the contract term?
No contracts here. Month to month, cancel whenever you want. Website ownership occurs after 12 months, so you are free to cancel before, but if you want to take your new website with you, you’ll need to wait 12 months from the initiation of your subscription.
How Do I Pay For My Subscription?
Payments are auto-drafted from a debit or credit card of your choice once a month. This is the same card used when you place your initial order. From your account login, you can always update that card as well.
How Do I Cancel Services?
If for whatever reason you want to cancel, simply let us know. No lead times, no crazy hoops to jump through. We will stop your billing immediately and you retain service through the end of your current cycle.
Are You Based in the United States?
Everyone on our team is located in Southern California.
Who Provides The Content for My Website?
For text and information, the customer will provide the content they want used in the website. They can also provide images, logos and more. In cases where the customer does not have any, we can source images, and provide general content (not to exceed 250 words per page).
Hosting Included. What Does That Mean?
Every website needs to be hosted somewhere. This is a server where your website files are stored, and when a visitors comes to your site, the hosting server provides them to the user. Our website packages include super fast and secure hosting. This is one less thing you have to worry about, and pay for, from any other third party service.
What is SSL? Why Do I Need It?
SSL, or website encryption, is encryption added to your website to make it more secure. This is the standard for websites now and Google even factors your security into website rankings in search engines. SSL certificates can be purchased or included through hosting providers or third party security companies, but we include this extra security to all our websites for no additional charge.
Do I Own The Website?
We don’t use the rent to own, or the rent and leave with nothing model. We have no contracts, you can cancel anytime, and you fully own your website after 12 months.
Are The Websites Mobile Device & Tablet Ready?
All of the websites we build are optimized for all devices. More than half of internet use is on smaller devices such as phones and tablets. Your website will look great on these as well as perform fast.
How Many Updates/Changes Can I Make?
We don’t nickle and dime you for updates. If you need to make any changes to your website, we take care of it, no charge. This could be updating business hours, adding a monthly discount or coupon or more.
5 Pages Total – What Does that Mean?
Total website pages are individual pages on your website. This could be your homepage, a contact page, a services page, a page with all your testimonials or current specials. You are allowed to add as many pages as you wish, up to 5 in the website bundle.
What Does Your Daily Maintenance Actually Include?
Everyday our team will check your website for software updates, security patches, speed testing, daily backups, spam or bot comments as well as dozens of uptime checks every hour of the day. We keep an eye on your website 24/7. Even better we physically visit your website everyday to make sure it is actually up and ready for visitors.
What If I Want A Full Custom Website?
No problem. If you want something above and beyond the standard website builds we have your covered. We can create anything you can dream. From magazine websites, car show websites, events to anything in the automotive industry. These websites would require a conversation about needs and we can provide a custom price for that website.
What Is A Google My Business Manager?
This is a member of our team, who has their eyes on your Google My Business profile. This means they check it each day to make sure it is active and live on Google. Further they monitor the user activity and keep an eye on your overall image. If anything happens, they know immediately and work with you to square up any issues.
What Aspects of my Google Profile Do You Monitor?
We look at a few key items such as verified status to make sure the profile is not flagged or suspended. We also look at reviews as they come in to notify you of any negative feedback. We also send monthly reports full of details about your profile.
What Is In Your Monthly Google My Business Audit Report?
Here we send you detailed information about total times your profile was viewed in search and how people found it. We break down the monthly profile traffic and details about the visitors to your profile. Further, we let you know how your profile ranks in search results for your selected keywords.
How Do You Help My Listing Profiles?
Our team will first run a report to see what listings your shop currently has, and then see how accurate those listings are. From there we can begin to repair broken listings, update out of date ones as well as create new ones.
What Does Removing Duplicate Listings Mean?
In many cases, a business will have several business listings on the same website across the web. More is not better, more is confusing to Google and hurts your rankings. We track down old and outdated duplicate listings. We work to get them removed, and we make sure the one primary business listing is fully up to date.
What Does Updating My Business Listings Mean?
It is very rare for a business to have a perfect listing portfolio. With hundreds of listings across the internet, it is likely that many contain incorrect or outdate information. This could be old addresses, phone numbers, missing information like website address and more. We work to bring all those out dated listings up to current, which helps your Google Search rankings.
Why Do You Create More Listings For My Business?
The more consistent and accurate listing profiles your business has out there, the better. Each of these reinforce your business digital footprint, and Google likes this. Aside from that, these listing profiles provide links back to your website, which helps boost your website rankings too.
What Does The Listing Monthly Report Include?
On this monthly report, we include a current list of all your online business profiles. It will document their correctness as well as any current issues we are working to remedy. Further, we update this report with the new listing profiles we have built, so you always have an up to date running list.
What Is Reputation Monitoring?
Our software will track all business profiles and mentions of your business brand on the web. We are alerted anytime a new review is generated, or a mention of your business name on the web. This allows us to stay on top of your reputation, and also plan a course of action in the event any negative content is generated about you.
Why Is Reputation & Reviews Important?
There are two main reasons you want to work hard to increase your reputation and your review count. First, it helps potential customers select you as their business of choice. Second, Google uses your review count and average as a ranking factor for your Google Business Profile. The better your reputation, the better your rankings, and the more potential customers you get a chance to win.
What Is A Review Generation Dashboard?
For Our Deluxe Subscribers…This is a website/software that you and your team can log into and send review campaigns to your customer. We host and manage this dashboard so we are always available to help out with it as well.
How Do I Get Reviews With The Review Dashboard?
For Our Deluxe Subscribers… We currently allow you to use email, SMS texting, a direct url address or even a kiosk webpage physically in your shop. You can mix and match, and use one or the other for any type of client.
What Does The Monthly Review & Reputation Report Contain?
Our monthly report for this segment will contain total review count, total review score average as well as a list of all reviews and where on the web they are placed. If you are a Deluxe Subscriber, you will also access your “Get Reviews” dashboard in this portal.
What Is Rank/Position Tracking?
This is where you select a number of keywords or phrases you want your website or business profiles to show up when a person does a Google search. We then plug those terms, and your website into our tracking software. The software will then report back the exact position on the page of Google search where your business shows up.
Why Is Rank Tracking Important?
Understanding where you are in search compared to your competition is important to know who has the best placement. The higher the ranking, the better the position, the more people see your website and business profiles, meaning the more customers you get. Keeping an eye on position means you always know exactly where you stand.
What Is Competitor Rank Tracking?
For our Deluxe Subscribers, we offer another layer of rank/position tracking. This is where we also report back on your competition and their relative position to your placement in Google search. With this feature you have a bird’s-eye view on the entire search page for your keywords and terms.
What Is Local Search Grid Tracking?
For our Deluxe Subscribers, we add even another layer of tracking. Local Search Grid (LSG) will emulate mobile devices around your geography and report your placement based on where in the city the search is done. Yes, placements are different based on where you physically are, so this extra layer of tracking is more insight to your online presence.
What Do The Monthly Reports Look Like?
For standard subscribers, you will see your rankings/placements for your keywords for Google search, Google Mobile and Google Maps. It shows your website or any other business profile you own and where it shows up. You will also see historical placement data for all your keywords. Deluxe subscribers will also see all their competitors placement in those searches AND their Local Search Grid rankings too.